Return & Refund Policy

At My Store, we strive to ensure your satisfaction with every purchase. This policy outlines how we manage returns, refunds, and cancellations for products including rings, belts, wallets, Groove accessories, and knives supplied by vendors such as Groove.

Return Eligibility and Timeframe

You have 30 days from the date you receive your order to request a return. Returns made after this 30-day window will generally not be accepted.

To be eligible for return, items must meet all the following conditions:

Unused and in their original condition.
Returned with the original packaging, whenever possible.
Free from damage caused by misuse, improper handling, or unauthorized modifications.

Items Not Eligible for Return

The following products cannot be returned:

Personalized or customized products.
Digital products and downloadable content.
Clearance or final-sale items.
Items that have been used, installed, modified, or damaged.

How to Request a Return

To initiate a return, please contact us at fsato2466@gmail.com with your order number, the item you want to return, and the reason for the request.

Do not send back any items before receiving specific return instructions from us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us as soon as possible with photos and your order details.

Retain the product and all original packaging while we assess the issue to provide the appropriate solution.

Return Shipping

Return shipping costs are generally your responsibility unless the return is due to an order fulfillment error or a verified product defect, in which case My Store will cover those costs.

Refund Process

Once your returned item is received and inspected to confirm it meets our return criteria, we will notify you about the approval status of your refund.

Approved refunds are processed back to the original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the refund to your account.